Unnecessary admin tasks costing business billions
Non-essential tasks and unrealistic workloads are contributing to a $58 billion loss of
office productivity annually, according to a new research study.
Research by The Workforce Institute at Kronos Incorporated and Coleman Parkes
Researchrevealed employees across Australia and New Zealand are overburdened
with “non-essentialtasks, unrealistic workloads, large quantities of reporting or
paperwork and poor technology available or poor technological support”.
This impacts productivity creating losses of $3,900 per year, per employee, per
organisationwith one in five respondents stating it is difficult to complete all their tasks
on any given day.
The survey found:
- 82 per cent of Australian respondents are not finding it very easy to complete their daily
tasks due to workplace complexity.
- Only 46 per cent of managers across Australia consider employees one of their
organisations’ top three assets.
- 61 per cent of Australian respondents say better, up-to-date workforce management
technology would improve employee engagement.
Clawing back just one hour of time wasted on non-essential tasks each week could save
organisations billions of dollars, according to the report's authors:
- On average, an employee in Australia and New Zealand wastes three hours each
week, with most of this timetaken up by unnecessary administrative tasks – equating
to six per cent of an average working week or $3,900 a year based on an average
- With 14.3 million people in employment in Australia and New Zealand, this creates a
potential $55.8 billion opportunity cost annually to A/NZ organisations.
- Reducing wasted time by one hour, per week, per employee would save $1548 per
employee, per year – or $22 billion per annum.
Peter Harte, managing director, Kronos Australia, New Zealand and South East Asia,
commented:“This report is a wake-up call for organisations to make the changes
necessary to unburden their workforce from outdated systems and unnecessary
complexity. It’s time to start conversations on what changes are required to drive improve
productivity in order to deliver profitability and growth.
“Workforce management solutions are already available to empower an organisation’s
workforce to do so. There is no need to wait. Savings reaped from workforce management
solutions can be reinvested in new innovation to sustain competitiveness through an
engaged workforce culture,” he said.